Sarvoch subscriptions are billed by Nevika Innovations Private Limited. This policy explains how cancellations, refunds and invoices work.
1. Subscriptions
Sarvoch offers monthly subscription tiers (Starter, Pro, Team). Charges are billed in advance for the current billing cycle in Indian Rupees (INR), inclusive of applicable GST.
2. Cancellation
You may cancel a paid subscription at any time from the Profile → Account Settings screen in the app. On cancellation your plan remains active until the end of the current billing cycle and is not renewed thereafter.
3. Refunds
- Because Sarvoch delivers digital services immediately on payment, subscription fees are generally non-refundable.
- If you were charged in error, charged twice, or a payment was captured but the entitlement was not activated, write to hello@nevika.ai within 7 days and we will refund the incorrect amount.
- Approved refunds are processed to the original payment method within 7–10 business days via our payment processor.
4. Failed or pending payments
If a UPI or card payment fails, no amount is charged. If a bank shows the amount as pending, it is typically reversed by the issuing bank within 5–7 business days. You can retry the payment from the checkout page at any time.
5. GST invoices
A GST-compliant tax invoice is emailed to you on every successful payment. Invoices include the Nevika Innovations Private Limited legal name, CIN, GSTIN, PAN, place of supply and CGST/SGST or IGST breakdown as applicable.
6. Deleting your account
Deleting your account from Account Settings stops future billing and removes your personal data as described in the
Privacy Policy. Historical tax invoices are retained anonymised for the statutory period required under Indian GST and company law.